This usually points to a setting: the member is not allowed to pay with the wallet of your company account, or not at that charge point or in that country.
As an admin, check the following:
Go to Members & access and open the member or the member group.
Check whether the member may pay for charging with the account wallet (in the member group: Pay for charging with account wallet).
Do you have the FLEET Pack? Then also check the restrictions on countries (geofencing) and networks (provider control).
If you work with member groups, change the member group: it overrides the member's settings.
Still not working? Send us via www.stroohm.com/helpdesk the charge cards involved, the charge point IDs and the date and time of the failed sessions.
Keywords:
team wallet not available | wallet not available | company wallet | cannot pay with wallet | permissions | geofencing | provider control | app message