If your personal wallet balance is negative, you cannot start a charging session. Here's how to fix it:
Go to Me > Your team > Top up.
Choose Refill now, enter an amount and confirm. As soon as the balance is positive again (and high enough for the reservation at the start), you can charge again.
If you add a credit card or Apple Pay and turn on Auto Refill, your wallet will be topped up automatically from then on.
A negative balance can be caused by a failed payment, a chargeback or a correction. Is the cause unclear, or did you also receive an invoice with a payment link? Then send the invoice number via www.stroohm.com/helpdesk. If it concerns the company wallet, contact your fleet manager.
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