Made a mistake and added your charge card to the wrong Wallet? Follow the steps below. However, there are a few important things you should know first:
Have you linked your charge card to the wrong company Wallet?
In that case, you can only remove the charge card if you have the role of Administrator or Account Owner. This is usually the fleet manager or company director. "Standard" members do not have the permissions required to remove a charge card from the company's Wallet.
If you do not have either of these roles and are, for example, an employee, please contact your fleet manager or employer and ask them to remove your charge card from this Wallet. You can then link it to the correct Wallet.
If you are the Administrator or Account Owner, you can do this yourself in the STROOHM App. Simply follow the steps below.
PS: If you are a private user, you are always assigned the "Account Owner" role, so you can follow the instructions below without any problems.
Removing your charge card from a Wallet
Open the STROOHM App.
Go to Me.
Under 'Wallets and payments', select the Wallet to which you mistakenly added your charge card.
Tap the charge card you want to remove from this Wallet.
Tap the three dots ••• in the top-right corner.
Select Delete.
Your charge card will now be removed from this Wallet.
Next, repeat all the steps in Chapter 3: Adding a charge card of the STROOHM App demo. This time, make sure you select the correct Wallet when linking your charge card. You can also refer to our FAQ: How do I add a charge card to my account?.
Please note that it may take some time for a newly linked or relinked charge card to become operational. See our FAQ: How long does it take for a (newly) linked charge card to become operational?.
Are you a fleet manager or business owner?
As a fleet manager or company director with the role of 'Administrator' or 'Account Owner', you can block or remove a charge card in the STROOHM Platform. Find out how in Chapter 6 of the STROOHM Platform demo.
You can also find instructions in our FAQ: How do I block or remove a lost or stolen charge card?.
Not sure which Wallet you need? Read What is a Wallet? and How do I choose whether to pay using my company's Wallet or my personal Wallet?.
Keywords:
wrong wallet | charge card linked wrongly | remove charge card | re-pair charge card | other wallet | personal wallet | company wallet