Usually the charge card is not yet (correctly) paired with your account on the new platform.
First check:
That you are logged in with the same email address as before. A second, newly created account may be the reason your card does not appear.
That your card is in the STROOHM App (Me > your personal wallet > Charge cards).
Is your card not there, or does it still not work? In the meantime, you can always charge via the STROOHM App.
Contact the helpdesk and mention:
your charge card number
where you tried to charge (location or charge point ID and brand)
the date and time
the error message you saw
We will then pair or activate the card again.
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