If you have problems with your charge card when using a public charging point, follow these steps:
Self-verification via the app:
Check yourself whether the charging point is available or possibly out of order by looking it up on the live map in the STROOHM Platfrom or the STROOHM-App. This can help you determine whether the issue lies with the charging card or the charging station.
Report the problem to STROOHM:
Contact STROOHM via our Helpdesk or by telephone (+32 3 349 26 49). Make sure you have the following information:ID of your charge card
Time of the loading transaction
Serial number of the charging station
Location of the charging station
Service provider of the charging station
Keywords:
Charge card not working | Public charging station | Problem while charging | Error message | Out of service | Broken | Charging station | Charge pass