First check these points:
Invitation: have you accepted your employer's invitation in the STROOHM App? Until you do, your reimbursement is not processed.
Payout timing: with monthly payout, the amount only reaches your wallet after your employer has approved the month.
Connecting your car: has your employer made it mandatory for your car to be connected in the app? Then it must be connected.
Charge point online: sessions are only recorded if your charge point is connected to the platform.
Still no reimbursement? Contact your fleet manager or the STROOHM Helpdesk.
Is the reimbursement in your wallet but not in your bank account? Then check your IBAN and profile; see Where does my home charging reimbursement go?
Can't find the cause? Send the helpdesk your charge point ID and the dates of the sessions.
Keywords:
no reimbursement | reimbursement missing | reimbursement not received | home charging not reimbursed | fleet manager | helpdesk