Check these points:
Is the employee listed under Reimbursements > Employees, and no longer under Requests?
With monthly payout: have you approved the month under Manual payouts?
Does the employee have to connect their car (made mandatory)? Then charging won't start without a connected car.
Is the home charge point online? Sessions from a charge point that is offline are not recorded.
Is your company account blocked because of an unpaid invoice?
Still no solution? Contact the STROOHM Helpdesk.
Can't find the cause? Send the helpdesk the employee's name, the charge point ID and the dates of the missing sessions.
Keywords:
no reimbursement employee | reimbursement missing | reimbursement checklist | employee gets nothing | sessions not reimbursed