This usually happens at charge points of an external operator, for example those of your building owner or in your neighbours' car park.
Our platform checks your charge card in real time with the operator of the charge point. Your card only works there if the charge point is published and open to public access (roaming). If not, your card cannot be accepted. This is not a fault.
What can you do?
Start the session via the STROOHM App.
Ask the owner or operator of the charge point to publish the location and open the charge point to roaming.
If it still doesn't work, contact the helpdesk with the charge point ID, the date and the time.
Keywords:
charge card not working at specific charge point | charge card not working at the office | charge point not published | refused | roaming charge point