The support packages give you extra certainty about how quickly an on-site intervention can take place in the event of a fault.
Care: your tickets get priority, warranty handling with the manufacturer is arranged for you, no intervention costs are charged and the intervention takes place within 5 working days.
Care+: the same as Care, but the intervention takes place within 2 working days.
Extended warranty: a one-off extra cost that extends the warranty from 2 to 5 years. This is not a subscription.
Which package suits you? A courier service that needs fully charged vans every morning is best off choosing Care+: when an error occurs, fast help is crucial. If your employees mainly charge at home and can temporarily charge publicly with a charge card, you may not need a package.
What if I don't have a package? You'll still be helped. You can always use the 24/7 helpdesk and get remote assistance. If a technician needs to come out, we'll schedule the intervention with you. Without a package, we cannot guarantee this will happen within 5 working days, because interventions under a package get priority, and intervention costs may be charged.
For more information on the prices and conditions of the packages, contact the helpdesk or visit our website.
Keywords:
support package | care | care+ | extended warranty | intervention time | without a package | warranty