Driver Support in the STROOHM App (via Me > Support, by chat or phone) is available 24/7 for questions about charging, your account, your wallet and simple technical issues. You are first helped by an AI assistant that can look into your account.
The STROOHM helpdesk is there for more complex questions: the company account, invoices, takeovers, on-site interventions and technical issues with STROOHM charge points.
Critical problems with your company's charge points? Contact your account manager (company) or your fleet manager (employee).
Problem with a public charging station from another provider? Call the operator on the number shown on the charging station.
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driver support | AI | chatbot | helpdesk | which channel | in-app support | support