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I'm an employee but haven't received an invitation. What now?

Has your employer invited you, but you don't see anything in your inbox? Check the following:

  1. Look in your junk mail (spam) folder.

  2. Check that your employer used the correct email address.

  3. Ask your fleet manager to send the invitation again. If there is already a pending invitation for that email address, it must be cancelled first.

If you already have a STROOHM account, you won't receive an invitation to create an account, but an invitation to join your employer's account. You'll find it in the STROOHM App via Me > Notifications. Your fleet manager can also add existing users directly, without an email or notification. Check with them whether you've already been added.


Keywords:

no invitation | invitation not received | invite | no email | create account employee | employer invitation

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