STROOHM

The STROOHM Platform (new)

How do I navigate the STROOHM Platform? (New Hub)

STROOHM Platform terminology

Find out where to find all the different features.

Discover the new STROOHM Platform

My charge point was not transferred to the STROOHM Platform. Why?

Which one do I need: the STROOHM App or the STROOHM Platform?

What do I need to do as an EV driver after the switch to the new platform?

What do I need to do as a fleet manager after the switch to the new platform?

Will my existing charge cards and RFID badges keep working on the new platform?

What is Monta and why do I see that name on invoices and emails?

Can I keep using the app from my charging station's manufacturer?

Is my data safe on the new platform?

Why do I need to use the new STROOHM App and STROOHM Platform?

Where can I find manuals and demos for the STROOHM App and the STROOHM Platform?

How do I navigate the STROOHM Platform?

Where can I find information about new updates and features on the platform?

Why can't I see certain tabs or buttons on the platform?

What is an account and what types are there?

Migration & navigation

How do I invite an employee to the platform?

How do I invite several employees at once?

Can employees join themselves with an account code?

How do I remove an employee who is leaving the company?

What is the difference between Member, Admin and Account owner?

How do I change an employee's role or permissions?

How do I transfer ownership of the company account?

What is a member group and why should I set it up first?

How do I create a member group?

What happens if I add an existing employee to a member group?

What are nested accounts and parent accounts (for example subsidiaries or freelancers)?

Can several colleagues manage the company account?

How do I change company details such as the address, VAT number or invoice email?

How do I get admin access (again), for example after a colleague has left?

Employees & member groups

Where can I find my company's charge points on the platform?

Why can't I see my employees' home charging stations among my charge points?

How do I add a new charging station to my company account?

How do I set my charge points to be private during office hours and public afterwards?

Do I need to put a QR sticker on my public charge point, and how do I do it?

How do I restart a charge point or stop a charging session remotely?

Can I enable reservations or SmartQueue at my charging site?

How do I update the firmware of my charge points?

Can I change the technical settings (OCPP) of my charge point myself?

Can I show a message for drivers on my charge point?

Can I restrict which charge points an employee can use?

Charge points & access

What is a price group and what types are there?

How do I create and apply a price group?

I changed the rate of my charge points, but it isn't being applied. Why?

What price do my employees pay at the company's charge points?

Can I let certain users charge for free?

What is roaming and how do I enable it on my charge point?

What is a cost group?

Can I set a dynamic rate (spot price)?

Can I set a start fee, per-minute fees or an idle fee?

Pricing & roaming

How do I export my charging sessions (CSV)?

Where can I find all my employees' charging sessions?

Which dashboards are available and what does the Fleet cost overview show?

How do I export a chart or dashboard?

Why does a charging session at the office show €0?

Where can I see my employees' public charging sessions with other providers?

Does the export look different from before?

Charging sessions & reports

Get a better understanding of the terminology and concepts.

General

How do I create an account in the STROOHM App?

I'm an employee but haven't received an invitation. What now?

How do I log in to the STROOHM Platform?

How do I accept an invitation to join a (company) account?

I'm not receiving an email to reset my password. What now?

Creating an account & logging in

How do I check whether my email address and mobile number are verified?

How do I change my name, email address or phone number?

Which email address and phone number should I use: personal or work?

Why do I need to enter my country, region and address?

How do I set up a PIN code or Face ID/fingerprint for payments?

How do I change the app language?

How do I turn push notifications on or off?

How do I request my data or delete my account?

Profile & settings

My email address isn't recognised when I log in. Why?

I get a message that my mobile number is already in use. What does that mean?

I'm changing employer. What happens to my account?

Account issues

FLEET Pack

What is the FLEET Pack and what does it include?

How do I restrict in which countries or on which networks employees can charge?

Can I see the live charging status or location of a company car?

What is a vehicle's VID and do I need to fill it in?

How do I add and connect a company car?

Why can't I see the mileage or battery level (SoC) of a car?

How do I link a licence plate or vehicle to an employee of my account?

FLEET Pack & vehicles

How do I link my car in the STROOHM App?

My car is not supported for linking. Can I still use the app?

Can I share my car with another driver?

My car in the app

Go back to website

MyPlatform

Helpdesk

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

Style guide

Article page title

Home hero title

Nederlands

English

Français

url(https://downloads.intercomcdn.com/i/o/ryw2umxu/969736/2104a3176f0206378ecb9fa54abc/1a54d2fdbaeaeedf2346ff17ff75cbb6.jpg)