First check these points in the app, via Me > Settings > Profile:
Is your mobile number filled in and verified? A mobile number can only be linked to one account.
Does your name contain no special characters or numbers (for example an employee number in brackets)?
Are your other personal details and your IBAN filled in completely?
Also important: you can only pay out from a balance of €10, and bonus credit cannot be paid out.
Is everything correct and does it still not work? Then submit a ticket via www.stroohm.com/helpdesk.
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