Charging sessions are only recorded if your charge point is connected to the STROOHM Platform. If your charge point was offline for a while, sessions may be missing.
What can you do?
Note the dates and times of the missing sessions.
Send them together with your charge point ID to the helpdesk.
We will look into your charge point's data. Whether a session can still be corrected depends on the situation. A home charging reimbursement only applies to sessions after activation.
Keywords:
missing sessions | sessions missing | charge point offline | wallet sessions | reimbursement incorrect