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What do I need to do as an EV driver after the switch to the new platform?

Your account has been created for you. Do the following:

  1. Download the STROOHM App.

  2. Log in with the email address you used before. Don't know your password? Then choose Forgot password.

  3. Complete your profile via Me > Settings > Profile (name, email address, country and region, address).

  4. Do you receive a home charging reimbursement? Then also add your IBAN via Me > Settings > Profile > Bank account.

  5. Do you also charge at your own expense (for example abroad)? Then add a payment method to your personal wallet. In the App, this wallet is still called Your team.

Your existing charge card simply keeps working.


Keywords:

migration | switch | new platform | what do I need to do | June 2026 | first login | iban | complete profile | password

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