Discover the new STROOHM Platform
Find out where to find all the different features.
57 articles
- How do I invite an employee to the platform?
- How do I invite several employees at once?
- Can employees join themselves with an account code?
- How do I remove an employee who is leaving the company?
- What is the difference between Member, Admin and Account owner?
- How do I change an employee's role or permissions?
- How do I transfer ownership of the company account?
- What is a member group and why should I set it up first?
- How do I create a member group?
- What happens if I add an existing employee to a member group?
- What are nested accounts and parent accounts (for example subsidiaries or freelancers)?
- Can several colleagues manage the company account?
- How do I change company details such as the address, VAT number or invoice email?
- How do I get admin access (again), for example after a colleague has left?
- Where can I find my company's charge points on the platform?
- Why can't I see my employees' home charging stations among my charge points?
- How do I add a new charging station to my company account?
- How do I set my charge points to be private during office hours and public afterwards?
- Do I need to put a QR sticker on my public charge point, and how do I do it?
- How do I restart a charge point or stop a charging session remotely?
- Can I enable reservations or SmartQueue at my charging site?
- How do I update the firmware of my charge points?
- Can I change the technical settings (OCPP) of my charge point myself?
- Can I show a message for drivers on my charge point?
- Can I restrict which charge points an employee can use?
- What is a price group and what types are there?
- How do I create and apply a price group?
- I changed the rate of my charge points, but it isn't being applied. Why?
- What price do my employees pay at the company's charge points?
- Can I let certain users charge for free?
- What is roaming and how do I enable it on my charge point?
- What is a cost group?
- Can I set a dynamic rate (spot price)?
- Can I set a start fee, per-minute fees or an idle fee?
- How do I export my charging sessions (CSV)?
- Where can I find all my employees' charging sessions?
- Which dashboards are available and what does the Fleet cost overview show?
- How do I export a chart or dashboard?
- Why does a charging session at the office show €0?
- Where can I see my employees' public charging sessions with other providers?
- Does the export look different from before?