First stop the charging session (with your charge card or in the app) and unlock your car. Is the cable still stuck?
Your company's charge point: the fleet manager can unlock the cable remotely via Remote actions on the platform.
Home charging station: contact support via Me > Support in the STROOHM App or via the helpdesk.
Public charge point of another provider: call the operator of that charging station (the number is on the charging station).
Some charging stations have the setting Lock cable to charger. A tethered cable then stays locked on purpose, for example to prevent theft.
Keywords:
cable stuck | unlock cable | plug stuck | charging cable stuck | cable locked