Faults & firmware
9 articles
- My charging station shows 'offline' or 'disconnected'. What can I do myself?
- How do I restart my charging station?
- My charging cable is stuck in the charging station. What now?
- My charging station charges, but the app shows 'disconnected' and sessions are not registered. Why?
- Can you repair my charging station remotely?
- Why can't I see my home charging station in the app?
- What does 'Instant charge' mean and does it affect my reimbursement?
- My car is plugged in but not charging. What can I check?
- The app recommends a firmware update. What do I need to know?
