Yes, as long as your charging station is connected to the platform. We can then adjust settings remotely or send a firmware update.
If the charging station is offline, we cannot reach it. In that case, a reset or an on-site intervention is needed (see 'My charging station is offline or disconnected'). We also cannot remotely control the local web interface or the manufacturer's app.
Are you a fleet manager? Then you can perform remote actions yourself via Remote actions on the platform: restart the charging station, start or stop a charging session, unlock a cable or run a check. Via the three dots next to the charging station in the overview, choose Restart charger. Which actions you see depends on your permissions and on the charging station.
Still not working? Contact the helpdesk.
Keywords:
remote repair | remote | restart | reboot | remote actions