Not receiving an email to reset your password? Try the following:
Check your junk mail (spam) folder.
Check that you are using the correct email address. You may have created your account with a different email address, or signed up via Apple or Google. In that case, use that sign-in button again.
Request the reset link again via Forgot password, on another device or in another browser.
Still not working? Send us a screenshot or screen recording via the helpdesk showing what happens when you try to log in. Also mention which login method you use (email or mobile number), so we can have the problem investigated in a targeted way.
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