If your email address isn't recognised, there can be several causes:
You may have created your account with a different email address (e.g. personal instead of work). Try the other address.
You may have signed up via Apple, Google or Microsoft. In that case, use that sign-in button again instead of your email address and password.
After the switch to the new platform, you log in with the email address you used before.
Still not working? Contact the helpdesk and mention your name, your charge card number and/or your charge point ID.
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