There are two possible causes:
Your charge point was offline during the migration. A charge point without a connection could not be transferred automatically and is then still connected to the previous platform. We will transfer the device manually as soon as it is back online. So check that your charge point is connected via Wi-Fi, Ethernet or 4G.
Your charge point is not compatible. Very old or very specific charge points were not migrated.
Create a ticket via www.stroohm.com/helpdesk and include your charge point's ID. We will look into your situation and, if you wish, schedule an on-site intervention.
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not migrated | charge point old platform | charge point migration | charge point offline migration | not compatible | charge point not transferred