A charging session is only registered (and reimbursed, if applicable) if your charging station is connected to the STROOHM Platform.
Do you also use an app from another party, for example from an energy supplier, that connects directly to your charging station? That app may then take over or break the connection with our platform. Your charging station will still charge, but the app shows 'disconnected' and the sessions do not appear.
What can you do?
Contact the helpdesk and mention the ID of your charging station. We will restore the connection with our platform.
After that, do not let any other app take over your charging station directly. The app from your charging station's manufacturer can in principle still be used to view and configure your charging station.
Keywords:
app disconnected | sessions not registered | no reimbursement | operator taken over | ocpp | energy supplier app