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I changed the rate of my charge points, but it isn't being applied. Why?

Check the following:

  1. Applied? A new or changed price group must be applied to the charge points (or, for a member price, to the members).

  2. Saved? Changes under Pricing & access only take effect after you click Save.

  3. Right type? The price group on the charge point applies to external drivers. Your own employees charge at the price of their member price group: this always takes priority over the charge point price.

  4. Schedule? If the charge point uses a schedule, a different price group may apply at that moment.

Still having the problem? Contact the helpdesk.


Keywords:

rate not active | price not updated | new price not working | rate not changing

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