Try these steps:
Check the charge point in the STROOHM App. Look on the map to see whether the charge point is available or possibly out of order. This tells you whether the problem lies with the charge card or with the charge point.
Start the session via the app. You can always charge without a charge card: choose the charge point on the map and start the session in the app.
Call the operator of the charge point if you can't charge at all. For problems at a public charge point, in most cases it is best to call the phone number shown on the charging station. That is the number of the operator of the charging station, who can often help you straight away. STROOHM does not manage the public charge points of other providers.
Report it to STROOHM if the problem persists: via the helpdesk or by phone on Tuesdays and Thursdays from 9 am to 12 noon on +32 3 349 26 49. Provide:
your charge card number
the time of the charging attempt
the location and the charge point ID or serial number
the provider (operator) of the charge point
Read more about possible causes in 'My charge card does not work abroad or at some public charging stations. Why?'.
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